FAQs

How do I log in for the First Time?

How do I change my password?

I am supposed to get a participation code, but I haven't received it.
> Please check your junk/spam folder in your email.

What is the best internet browser to use?
> For the best user experience, we recommend using the Google Chrome browser.

How to Enroll in a Course?

Where do I get a promo code?
> Contact your Program Lead.

How do I retake a course?
> Find the course in your Complete course dashboard and click on "Retake Course".

How to Add and Manage my Continuing Education IDs?

Do I need to submit BPI Credits?
> You do not need to take any action to submit a certificate or BPI credits. We will submit to BPI on your behalf.

How do I generate a learning certificate for a course?
> 1. Once you have completed a course, click on the Progress tab.
> 2. Click on "Get Certificate"